| Only individuals with an account can order products from our site. You, the customer, are ultimately responsible for how you use our products. We make every attempt to make quality products for you to enjoy. All products which require color additives are not guaranteed to have the exact match as each medium absorbs colors differently. Please burn your candles responsibly, keep jewelry parts away from children and do not allow the jewelry to be placed in or around the mouth as most products contain some lead. We are not responsible for any adverse side effects or medical conditions experienced by our customers. Follow all manufacturers instructions when you purchase a product from our store or any retail operation- you will be glad you did!
All of our jewelry comes with a certificate of authenticity so do not be surprised if you receive an email or call regarding your jewelry purchase. We like to personalize the certificate(s) with the name of the recipient and will need to verify that information before we ship your jewelry. Please allow email from customerservice@crossgww.com or your mail might be sent to a junk mail address; therefore, not allowing you to receive important communication from us regarding your purchase.
All soap and candle products are considered "special order" items. Please expect a one to two week shipping delay because of this. We will notify you when your order ships so please be sure your email address is up to date. Thank you! |
